Cancellation and Refund Policy
At Digital Solution , we are committed to providing reliable digital marketing, web development, design, branding, SEO, advertising, social media, and technology services. This Cancellation and Refund Policy explains the terms applicable to service cancellations, refunds, project termination, and payments.
Scope of This Policy
This policy applies to services provided by Digital Solution, including but not limited to:
- Search Engine Optimization (SEO)
- Local SEO and Technical SEO
- Google Ads, PPC and Paid Advertising
- Meta Ads, LinkedIn Ads and other paid social advertising
- Social Media Management
- Website Design and Development
- WordPress, Shopify and custom website development
- UI/UX Design
- App Development
- Graphic Design and Branding
- Video Editing and Motion Graphics
- Content Writing and Digital Marketing Services
- Consulting and customized digital solutions
Cancellation of Services
Clients may request cancellation of a service by contacting Digital Solution in writing through email or another officially approved communication channel.
Cancellation requests should preferably be submitted before the next billing cycle or before significant work has commenced on a project.
For monthly or recurring services, cancellation will normally take effect at the end of the current paid service period. Fees already paid for the current period are generally non-refundable once services or campaign activities have started.
Refund Policy
Payments made to Digital Solution are generally non-refundable once work, services, campaign management, development, design, research, or other agreed activities have commenced.
Because our services involve professional time, resources, planning, third-party tools, advertising platforms, and customized deliverables, refunds cannot normally be provided for partially completed or completed work.
However, Digital Solution may consider a partial or full refund in exceptional circumstances, depending on the nature of the service and the amount of work already completed.
Website and Development Projects
For website, software, app, UI/UX, or other development projects, payments may be divided into milestones as agreed in the proposal or quotation.
Payments for completed milestones are non-refundable. Once development or design work has commenced, payments associated with completed or substantially completed work cannot normally be refunded.
If a client cancels a project after work has started, the client may be responsible for payment for all work completed up to the cancellation date. Any third-party costs already incurred on behalf of the client may also be non-refundable.
SEO and Digital Marketing Services
SEO, social media management, content marketing, PPC management, and other ongoing marketing services require continuous planning and execution.
Monthly service fees are generally non-refundable after the service period begins. Cancellation will not automatically result in a refund for the current month.
Work already completed before cancellation remains payable.
Advertising budgets paid directly to platforms such as Google, Meta, LinkedIn, TikTok, or other third parties are separate from Digital Solution’s service fees and are subject to the policies of those platforms.
Advertising Spend
Digital Solution’s professional management fees and advertising budgets are separate.
Money paid to advertising platforms for campaigns is generally not refundable by Digital Solution once the advertising platform has processed or spent the amount.
Any refund relating to advertising spend must be handled according to the applicable advertising platform’s policies.
Client-Initiated Project Cancellation
If a client cancels a project after work has commenced, Digital Solution will assess the work completed up to the cancellation date.
The client will be responsible for payment for completed work and approved expenses. Any unpaid amount for completed work may become immediately due.
Remaining unearned amounts, if any, may be reviewed for refund at Digital Solution’s discretion and according to the applicable proposal or agreement.
Delays Caused by the Client
Digital Solution will not be responsible for project delays caused by:
- Delayed client approvals
- Failure to provide required content, images, credentials, or information
- Changes in project requirements
- Delayed communication
- Third-party service or platform issues
- Hosting, domain, payment gateway, API, or other external problems
Such delays do not automatically create a right to a refund.
Changes in Requirements
Requests that substantially change the originally approved scope of work may require additional charges and/or an updated timeline.
Cancellation or refund requests resulting from additional requirements that were not included in the original scope will be evaluated according to the applicable proposal or agreement.
Non-Refundable Third-Party Expenses
Digital Solution may incur expenses for third-party services, licenses, hosting, domains, plugins, themes, software, advertising platforms, stock assets, APIs, subscriptions, or other resources.
Such costs are generally non-refundable once purchased or activated for a client’s project.
Service Failure
If Digital Solution is unable to deliver an agreed service due to circumstances directly attributable to Digital Solution, we may, depending on the circumstances:
- Correct or complete the outstanding work
- Extend the service period
- Provide an alternative solution
- Consider an appropriate partial or full refund
Any refund will be determined based on the specific circumstances, work completed, and applicable agreement.
Refund Processing
Where a refund has been approved, Digital Solution will normally process the refund using the original payment method where reasonably possible.
Processing time may depend on the payment gateway, bank, card issuer, or other payment provider. Digital Solution is not responsible for delays caused by third-party financial institutions.
Chargebacks and Payment Disputes
Clients are encouraged to contact Digital Solution before initiating a chargeback or payment dispute.
Unauthorized chargebacks relating to services that have already been delivered or work that has already been completed may be disputed by Digital Solution with appropriate supporting documentation.
Cancellation of Recurring Services
Clients wishing to discontinue recurring services should notify Digital Solution before the next billing or renewal date.
If cancellation is received after a new billing cycle has begun, the current billing period may remain payable and may not be eligible for a refund.
Exceptional Circumstances
Digital Solution may review refund requests involving exceptional circumstances on a case-by-case basis. Approval of one refund does not establish an obligation to provide refunds in similar future circumstances.
Acceptance of Terms
By purchasing or engaging Digital Solution for services, the client acknowledges that they have read, understood, and accepted this Cancellation and Refund Policy, together with the applicable proposal, quotation, agreement, or terms of service.
Where an individual service agreement contains different cancellation or refund terms, the signed or mutually accepted agreement will govern that specific project.
Contact Us
Digital Solution
E237AA, 203 Continental Tower, Sector 74, Industrial Area, Phase-8B, Mohali, Punjab 160055, India
Phone: +91 88721 50361 / (888) 765-2880
Email: info@thedssolution.com
Website: https://www.thedssolution.com
Office Hours: 9:00 AM – 6:00 PM
Digital Solution reserves the right to update this Cancellation and Refund Policy when necessary.
